Customer Support Engineers handle complex technical support — debugging customer code, reproducing edge cases, escalating bugs to engineering, and building the documentation / knowledge base that prevents future tickets. The role is the bridge between customers and engineering at developer-tool and infrastructure companies.
Junior
$75,000 – $110,000
per year
Mid-Level
$115,000 – $170,000
per year
Senior
$175,000 – $260,000
per year