Customer Service Representative Salary in Boston, MA
Customer Service Representative salaries in Boston range from $40,600 to $84,100 in 2026. The mid-level median is $58,725, which is 45% above the national average.
Junior (0-2 yrs)
$40,600 – $50,750
Median: $45,675 · per year
Mid-Level (3-5 yrs)
$52,200 – $65,250
Median: $58,725 · per year
Senior (6+ yrs)
$68,150 – $84,100
Median: $76,125 · per year
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5 years
Entry level20+ years
Estimated Customer Service Representative Salary in Boston, MA
Estimated†$60,175–$74,675/year
Median: $67,425 per year (adjusted for Boston cost of living)
Junior
$45,675
0-2 yrs
Mid-Level
$58,725
3-5 yrs
Senior
$76,125
6+ yrs
Cost of Living in Boston
Cost of Living Levelvery high
Population680K
Top IndustriesBiotechnology & Life Sciences, Technology & AI, Education & Research
vs National Average+45%
Top Employers in Boston
Mass General BrighamHarvard UniversityModernaRaytheon TechnologiesFidelity Investments
How Boston Compares
| City | Mid-Level Median | Cost of Living |
|---|---|---|
| Boston, MA | $58,725 | very high |
| New York, NY | $58,725 | very high |
| Los Angeles, CA | $58,725 | very high |
| Chicago, IL | $48,600 | high |
| Houston, TX | $40,500 | moderate |
| Phoenix, AZ | $40,500 | moderate |
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